It is a fact that IT systems and infrastructure require on-going support and maintenance to keep them running smoothly and to prevent failure. It is better to schedule downtime to resolve a problem than have the network come to a standstill during the business day.

Through a mixture of on-site response and our remote support and monitoring tools, we are able to ensure that the system health is maintained. Ensuring that any relevant and necessary service packs or security fixes have been applied, that the data backup has run successfully, the Anti-Virus protection is up to date, there is sufficient hard disk space for the system to operate effectively and for the storing of data files. The system event logs are checked for highlighted errors or warnings.

Where remedial action is likely to impact the system availability it will NOT be taken to update or change without prior notification and scheduling. Change Control is an important part of maintaining a stable environment and we want to ensure that we enhance the overall stability of the system.

With our fixed price options, customers can benefit by knowing that their IT costs will not exceed budget. Services will be delivered and systems will be maintained to our normal high standards.

Support Service Features