This is our most popular contact, it is flexible and works well for most clients.

It contains 4 Key ElementsClosing the deal

Helpdesk
o log an issue via the phone/email/portal
o Remote support to your Server/PC

Monitoring
o Monitors your Systems Servers & PC’s

On Site Support
o When you need an engineer you’ll get one.

Customer Portal
o You can log/track your issues via your portal

We are flexible in regards to your needs, we are constantly looking at your usage, needs and wants and we reflect this in the hours you will need. Also part of this service is the quarterly review meetings, with your account manager and your key personnel.

 

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