With the Matrix IT customer portal you will be able to:
- Retrieve case updates.
- Order equipment.
- Search the knowledge base, all without picking up the phone.
- Interact with the ideas and answers communities.
Our portal provides interactive charts and graphs outlining our performance in numerous areas. The customer portal can also hold administrative data such as configurations and user details.
Customer Service and Customer Support
One of the main issues that potential customers tell us about is that they are experiencing a lack of customer support and a communication shortfall with their existing company. At Matrix IT, we started as a small company and grew, but we have never forgotten what it was that made us different – our excellent customer service and regular communication with our clients. The customer portal is another way for us to provide for our customers and support them with their IT requirements.
Contact Matrix IT about how our Customer Support Portal works
We work with businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out more about our customer portal, how it works, what information can be accessed and how it can help your business, please contact a member of our team.