Matrix IT as your Managed IT Service Provider

If you contract us to be your Managed IT Service Provider, we can provide the following services:

  • Systems audit and documentation
  • 24/7 round-the-clock system monitoring
  • Online “live” remote support
  • Guaranteed response times
  • Defined service levels
  • Monthly budgeting
  • Drawdown statements and reporting
  • Regular strategic IT systems review
  • Priority response
  • Controlled call-out rates
  • Online helpdesk and call logging facility
  • Disaster recovery and business continuity
  • Direct access to support teams
  • Designated project teams and consultants
  • Helpdesk support for standard applications
  • Dedicated on-site IT engineer
  • Proactive systems maintenance
  • One-stop-shop for dealing with other IT vendors
  • Training, advice and assistance

Fully Managed IT Service Provider and Partially Managed IT Service Provider

There are two types of managed IT service – fully and partially managed. Fully managed means that we will be responsible for your complete IT service and you will not need an IT department.

Partially managed means that we will provide support and assistance to your existing IT team.

Contact Matrix IT about Managed Service Provider options

We work with businesses in Portsmouth, Fareham, Southampton, Chichester and across the Hampshire region. To find out which managed service would be the most suitable for your company, please contact a member of our team to discuss your requirements:

Support Business IT Support
Communications Leased Lines, Broadband
Cloud Services Support & Migration
VoIP Business Telephony