Phone: 01329 888444 Email:

Ticketing System

IT Support Services Hampshire and Surrounding Areas

The Matrix IT Ticketing System

We are pretty sure that your IT budget is not a limitless pot. We will work with you to provide the most cost-effective IT support to meet your business’ needs within your budget.
Matrix IT offers a wide range of IT support services, service level agreements (SLAs) and managed IT services. We continually monitor needs and usage and adjust the contract accordingly to save your business money.

Our Ticketing System will provide you with:

  • Customer service 24/7/365.
  • Organised, prioritised e-mail communication accessible at any time.
  • Helpdesk and task management facilities.
  • Bug tracking in real time.
  • Notifications via e-mail when your tickets are updated.


Does ‘we’ll get back to you’ turn into ‘I’ve not heard from you’?

We are not like other companies. Our ticketing system means that issues are dealt with swiftly and the customer is always updated about the situation. Our ‘we’ll get back to you’ means just that – ‘we’ll get back to you’.


Contact Matrix IT about our Ticketing System

We work with businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out more about our ticketing system, customer service or to find out what our customers say about us, please contact a member of our team.

T: 01329 888444