Hampshire-based Matrix achieves Microsoft Gold Partner status

Hampshire-based Matrix achieves Microsoft Gold Partner status

Hard work, dedication and having a great team around you are the key principles to gaining Gold.  This week we are therefore proud to announce that the South Coast’s favourite IT company based in Fareham are now a Microsoft Certified Gold Partner.

Microsoft Gold Partner

What does it mean to be Gold-Certified?
It means as a company Matrix have agreed to collaborate and work closely with Microsoft, have undertaken rigorous training for staff to prove we have the depth of knowledge and ensure our solutions fit with the Microsoft product stack.

What does this mean for our clients and potential clients in an around Hampshire?
Everybody we work with will benefit from accredited, qualified staff who have access to the best level of support within Microsoft for escalating issues.  New products and changes that affect businesses are available to Gold partners.  This ensures that, as a business, we have the tools to migrate clients systems into new technology stacks.  For example using Microsoft Teams and how this will change our communications within business.

‘We feel that obtaining the highest certification Microsoft offer shows our commitment to building competent, best practice solutions and ensuring that we research and adopt emerging technologies that will empower our clients’ Gareth McQuaid – New Business Director.

If you are interested in speaking with a Gold Member, then let us know and we will arrange a 30 min session to explore how our new Gold Microsoft Partnership status can enable you and your Hampshire business to succeed.

Microsoft Gold Partner

Server Virtualisation

Server Virtualisation

What is a virtual server?

The virtualisation of servers is forever increasing in the business industry. Virtual servers are servers that do not require you to have multiple physical hardware servers to operate your business. You do, however, need a host server to accommodate your virtual servers. The amount of virtual servers you can have is dependent on the size, speed and processors of your host.

Here are just a few reasons why we recommend virtual servers.

  • Decrease space usage within the office
  • Reduced capex outlay on hardware
  • Reduce power usage
  • Easily upgradable for future requirements

Here at Matrix we regularly assist our customers in the procurement and set up of physical and virtual servers. Furthermore, we continue in our support through our monitoring system management and Cyber Security services.

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Southampton and across the Hampshire region. To find out on how we can comply with your server virtualisation needs, please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

How to know when you need IT support

How to know when you need IT support

 

When is the right time to seek IT support?

If you’re a small business with a few users or a large company with multiple systems, you may need external support. IT support is about keeping up with capacity so that when you benefit your business, your business can benefit you. Support ranges from help desk resolutions, installation projects, on-site maintenance and support agreements.

 

It’s time to consider IT support when:

  • Technical issues start affecting productivity
  • Staff do not have technical knowledge and struggle to resolve issues
  • Your internal IT can’t span to other technical needs (many businesses have internal & external IT support)
  • You are planning on expanding your business
  • Important documents and information needs reliable security
  • You want to experiment with different technologies

 

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Southampton and across the Hampshire region. To find out on how we can support your technical needs, please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

 

Why does your business need IT Support?

Why does your business need IT Support?

Why does your business need IT support? Depending on your company and its requirements, there are multiple ways that an outsourced IT department can help you. Whether you have 5 PCs and office phones or a whole server room and many users, this could benefit the quality of your network.

Services could include:

  • Emergency helpdesk support
  • Onsite maintenance visits
  • Hardware installation
  • Cybersecurity testing and upkeep
  • Systems, monitoring and patching
  • Office move assistance
  • Fully managed IT services
  • IT strategy planning

Having an IT support agreement can give you peace of mind that you can minimise technical faults and be able to resolve issues quickly.

It is standard for the majority of business employees to not have technical experience; IT Support works to educate employees as well as support them with any internal issues.

Are you planning on expanding your business? Employing more staff and extending your network? When planning your future business goals, IT Support is an important thing to consider.

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out on how we can support your IT network, please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

Christmas Cheers, hacking fears, don’t end up in tears.

Christmas Cheers, hacking fears, don’t end up in tears.

As Christmas approaches, amidst sore heads, panic buying for our partners and Brexit being all over the news, we now have to remember more passwords, to avoid our well earned money being syphoned out of our accounts through the internet.

The list below, whilst not exhaustive, gives you a good start at protecting yourself against a malicious attack.

 

 

  • Approval word or phrase– all staff who make payments within a business should have a secret authorisation word. This will ensure that any email asking for immediate payment will be vetted.
  • Beware of urgency – most scams will try and make you commit to payments, logging in, checking payments immediately. Take a step back, think and then decide if this is legitimate or fake.
  • Simple passwords – use something other than Pa55w0rd, Letme1N, or your pet dogs name.
  • Don’t click on links in email – go to the site and login (look for the https: too)
  • Data collection without you knowing it? For example, have you seen the Facebook quiz that’s asks you for your maiden name, middle name and pets name to reveal you hidden screen name.  Ever thought that someone may be collecting vital information that could compromise your login?

Most people use the same password for several accounts, giving hackers access to everything if your password is exposed.

Check to see if your password has been compromised?

Check to see if email address has been compromised?

The safest way to store all of your passwords is by using a password manager, there are several good services for this including 1Password, LastPass, Dashlane and RoboForm. These services store all login credentials in one highly secure vault for which you only have to remember one password. Ensure whichever password manager you use has multi factor authentication when setting up, as this will help prevent unauthorised access to your account and compromising your valuable data.

If you do nothing else this Christmas.

Ensure you have a data backup plan.  This means a copy of all your valuable data somewhere other than on your network.  Having a hard drive connected to your server is no longer a solution as crypto software will encrypt both the server and the hard drive.

Finally…

We, at Matrix Business IT, hope you have found the above of use and wish you a very Merry Christmas.  We sincerely hope that your waist line is your worry at Christmas and not your online security.

Concerned? contact a member of the Matrix team on 01329 888444 or email moreinfo@mtxit.com.

What is Go Integrator?

What is Go Integrator?

An integration software connecting VoIP/phone systems to CRM business systems. This software has tools which make quick and easy business calls.

Such tools are:
• PC application showing caller ID with incoming call and address book
• Call presence through BLF
• ‘Tapi’ tool for quick click number dialling
• Activity logging

Go integrator is better used on PC’s and can benefit your phone and PC systems integration.

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out on how we can help your system integration please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

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