Staff Spotlight

This months bio is our Helpdesk member Joseph. One of our latest editions, that joined us this year. We hope you enjoy learning a bit more about our front guy!

  • What is your name, age, place of birth, job role and length of service at Matrix IT?

Joe Nicol, 24, Pompey born and raised! I’m a Second-line Support Engineer and joined Matrix in March this year.

  • If you could do one thing in life what would that be?

Bring people together.

  • What are your hobbies and passions?

I’m a bit of a guitar enthusiast, I’ve played since I was 9-10 and still like to practice every day. Yes, my neighbours do love me! I enjoy anything outdoorsy I can do with the pooch – hike, camp, cycle etc. but I enjoy nothing more than socialising with my loved ones.

  • How would you describe yourself?

Conscientious, philosophical & driven.

  • Do you have any pets and children?

I have an incredibly sassy 7-year-old Siberian Husky called Luna, she’s my world.

  • What is your favourite possession?

My guitar.

  • What is your favourite quote?

“Compare yourself to who you were yesterday, not to who someone else is today” – Dr Jordan Peterson

  • What motivates or inspires you?

Family, friends & vision.

  • What are your goals for the future?

I want to do as much as possible whilst I can; I’d like to visit as many countries and experience as many cultures as possible. I also have plans to start a new band in the next year or two, or at least play with others more frequently.

  • What do you love most about your job?

There are lots of things I love about my job – the constant learning and self-development, the challenges and rewards of overcoming them, my extremely witty and amusing colleagues. But If I had to choose what I loved the most… the answer is a resolute and unwavering “Bill’s Burgers”.

  • Describe your biggest achievement to date

I toured mainland Europe for two weeks with an old band when I was 19. My stage-fright at the time was abysmal and I was close to dropping out and giving up days before leaving. It taught me that tackling my fears and anxieties head-on is the best and only way to grow!

  • Who is your idol, mentor or someone that inspires you?

My Dad – when I was young, he worked as a Postman in the morning, studied during the day and delivered Pizzas at nights to support 5 children and put himself through Uni. He’s now comfortably retired and a constant source of motivation when things get rough.

  • Why Matrix?

I like to believe that things happen for a reason and the opportunity to join Matrix came at the perfect time. It was a big move for me, but everyone was so welcoming and encouraging I’ve not once looked back. It’s great being part of such a close-knit team who all work well together and help each other out. I also really enjoy getting to know our lovely clients and being able to help wherever possible. I’m excited to continue growing with Matrix and look forward to what the future has to offer.

Staff Spotlight

This month’s Bio is on our newest member of the team, Ryan. Ryan is our Senior Solutions Engineer.

  • What is your name, age, place of birth, job role and length of service at Matrix IT?

I’m Ryan Osman, 27, born and raised in the Southampton area. I’ve been a technician now for around 7 years and am new to Matrix at only 4 months on the job.

  • If you could do one thing in life what would that be?

Probably go into space and walk on the moon. You never know! Also, cure world poverty.

  • What are your hobbies and passions?

Keen Brazilian Jiu-jitsu enthusiast! I Enjoy Carp fishing when the weather’s right. Take to the woodland or old warehouses for Airsoft a few times a year. I Love downtime with the kids and family at the weekend/evening and learning new things. I’d be a lost cause without music (anything goes here, except stuff along lines of Slipknot or The Proms. Mainly indie rock and drum and bass), self-development (Tony Robbins is my idea of Jesus).

  • How would you describe yourself?

A weird mix of being predominantly introvert with sporadic extrovert streaks. Easy going, hardworking, a little bit weird? But hey who isn’t?! Beard rocking (albeit ginger). Generally submissive to the daily issues and low-key stuff but will surprise people when I fiercely oppose a view/action as it is not in my core values. Skip the small talk, talk to me about the purpose of life. The tendency to retreat into my elastic waistband PJ’s and binge watch TV series for annual leave after a hectic period.

  • Do you have any pets and children?

I do, ? two beautiful girls – Maisy and Maggie aged 7 and 5.

  • What is your favourite item or thing to do?

Probably Brazilian Jiu-Jitsu (BJJ). Nothing like trying to submit someone or prevent yourself from being submitted after a stressful day!

  • What is your favourite quote?

“ Live as if you were to die tomorrow. Learn as if you were to live forever” – Mahatma Gandhi

  • What motivates you?

The idea of achieving a goal for either gain for the better of the people around me or to better myself in the process.

  • What are your goals for the future?

The daily goal is to approach each day with a smile. I aim to get a blue belt in BJJ within a year. Buy a house within 5 years and start my own MSP within the next 7.

  • What do you love most about your job?

Projects all the way. The service desk is great too and it’s the bread and butter of the business. However, building a solution, planning the rollout and implementing it with efficiency and minimal client impact is what I enjoy the most. This goes hand in hand with building great relationships with our clients to the point you’re more work colleagues/friends opposed to business/client. That’s the joy of working with lots of SMB sector businesses, there’s a real personal touch to the work we do.

  • Describe your biggest achievement to date

Does surviving parenthood so far count? I jest, it’s a piece of cake….In all seriousness, I’d probably have to put down the achievement of signing up for Ultra MMA, completing the training and raising nearly £300 for Cancer Research in the process (as a team we raised over £7000). This entailed no previous experience of cage fighting, 8 weeks of training before a fight in front of 400 people in a Cage. Hands down the hardest, most painful, exhilarating and inspiring achievement so far.

  • Who is your idol, mentor or someone that inspires you?

Tony Robbins in terms of a public figure. However, one of our Directors, Gareth McQuaid, has been a key figure in my personal development over the last few years and I have a lot thank him for on that front.

  • Why Matrix?

Matrix gets it right with the mix of personal touch, professional effective support and building the best solutions for a client’s needs. After working for a corporate level IT firm,  I really missed how the SMB market worked and Matrix is the leaders for this sector. It just made sense to be with Matrix as this is the feel of business to client engagement I love.

 

 

Staff Spotlight

This month’s Bio is on our newly qualified engineer Ben. He has just completed his Technical Engineering apprenticeship here with us and has stayed on as a Support Engineer!

  •  What is your name, age, place of birth, job role and length of service at Matrix IT

My name is Ben, I’m 19 and I was born in Portsmouth. I started at Matrix as an apprentice in 2017 and am now a Firstline Support Engineer

  • If you could do one thing in life what would that be?

Put an end to homelessness because nobody should feel that they have no other option but to sleep on the streets

  •  What are your hobbies and passions?

I have a passion for cars, electronic music and of course all things tech!

  • 4How would you describe yourself?

I’d describe myself as hard working, loyal and optimistic. People say that I have a good sense of humour

  •  Do you have any pets and children?

I have a pet Spoodle called Trixie. She’s a Springer Spaniel, Poodle cross and loves to dash around the house

  • What is your favourite possession?

My first laptop I got when I was 9 years old, it still works to this day!

  •  What is your favourite quote?

“You just need to be accepted for who you are and be proud of who you are and that is what I’m trying to do.” ~ Lewis Hamilton

  •  What motivates or inspires you?

My family, friends, and faith

  •  What are your goals for the future?

To fulfil my potential professionally, enjoy a happy family life, and make a difference in the world

  •  What do you love most about your job?

I love being part of a happy team, every day is different, and delivering solutions for our customers

  •  Describe your biggest achievement to date

I have just achieved a distinction from my apprenticeship at Matrix and have learnt a huge amount from it

  •  Who is your idol, mentor or someone that inspires you?

I’m very blessed to have strong role models in all areas of my life

  •  Why Matrix?

I’ve found Matrix to be an inspiring place to work and I can’t imagine being anywhere else. Highly productive and enjoy working with my colleagues

 

Staff Spotlight

This month’s staff bio is Marco. Marco is our Senior IT Helpdesk engineer here at Matrix. Originally from South Africa, Marco moved to the UK in 2013 and joined Matrix in 2017.

 

  • What is your name, age, place of birth, job role and length of service at Matrix IT?

I am 37, born in Johannesburg South Africa and I have been a Senior IT Helpdesk engineer at Matrix for 2 years.

  • If you could do one thing in life what would that be?

Sort out all the nonsense that is happening in the world today.

  • What are your hobbies and passions?

Thankfully, my hobby is also my passion and that is to DJ. My other hobbies include playing golf, extreme sports and car racing.

  • How would you describe yourself?

Describe myself… Well, that’s a tough one. Outgoing, friendly and always striving to do better at any task that I carry out. Willing to help others when in need.

  • Do you have any pets and children?

I have no pets but I have one child, aged two and another child on the way, due in June of this year.

  • What is your favourite possession? 

This would be my first set of Dj turntables that I bought in 2000 which I still have.

  • What is your favourite quote?

‘I can’t means I can try’. My English school teacher told us that. Or, ‘nothing is impossible if you don’t try’.

  • What motivates or inspires you?

My family and positive recognition.

  • What are your goals for the future?

Continue to provide an income for my family.

  • What do you love most about your job?

Days keep you guessing what is next. Helping out engineers when stuck with an issue.

  • Describe your biggest achievement to date.

I have completed a Microsoft qualification which I was unable to do previously, due to financial issues. I have achieved a few things as a DJ and the biggest achievement of all is I got Married.

  • Who is your idol, mentor or someone that inspires you?

My idol as a DJ: Ricardo Da Costa. My idol as a person:  My brother. Work hard and you will achieve greatness.

  • Why Matrix? 

Matrix is a great company to work for. The staff are great fun and always in good spirit. We all work great as a team and are always willing to get involved and assist when a colleague is stuck on an issue. There is always a great atmosphere even when we are super busy.

Staff Spotlight

This month’s staff bio is Lou, our Operations Director. She has been a loyal team member for twelve years. We hope you enjoy finding out a little bit more about the person behind the operation

  • What is your name, age, place of birth, job role and length of service at Matrix IT

Louise Gascoigne, Operations Director, 12 years at Matrix. Born in Aberdeen ?

  • If you could do one thing in life what would that be?

I love music so I’d like to travel to as many cities in the world and watch a live band in each one.

  • What are your hobbies and passions?

My CV would say swimming and reading but really, it’s wine tasting.

  • How would you describe yourself?

Always busy! And funny, especially when I’m partaking in my hobby!

  • Do you have any pets and children?

I have a beautiful teenage daughter called Morgan and a gorgeous Jackapoo called Dudley.

He came along so at least someone would be pleased to see me!

  • What is your favourite possession?

My home, as that’s where I am the happiest.

  • What is your favourite quote?

One day your life will flash before your eyes, make sure it’s worth watching ~ Gerard Way

  • What motivates or inspires you?

I like a challenge as I can see the end goal and want to make sure I get there.

  • What are your goals for the future?

To live by my favourite quote and to make life more adventurous I am doing a Skydive on 6th April for charity.

  • What do you love most about your job?

Never a dull day, fast-paced changing environment and all the team get on well.

  • Describe your biggest achievement to date

I guess that would have to be starting as an administrator back in 2006 and being made a Director at Matrix in 2013.

  • Who is your idol, mentor or someone that inspires you?

John Cronin, Co-founder of Matrix. He got me to where I am today.

  • Why Matrix?

Matrix started out as a family business and despite our growth, we’ve maintained that ethos and care about our staff and customers.