Solicitors deal with sensitive and confidential client data on a daily basis, so it is vital that they have the IT systems and support services in place to ensure safety, security and efficiency.
At Matrix IT, we understand the needs of solicitors practices and have extensive experience of working with a range of legal firms. This has enabled us to develop a suite of IT support systems and services that can be specifically tailored to the needs of solicitors’ practices. These services enable our clients to spend their time focusing on important day to day operations and looking after the needs of their own clients, trusting us to provide the technology and support they need.
Our IT support services for solicitors
We act as a long term trusted advisor for our law firm clients, providing a single go-to team when the organisation requires advice, strategy and guidance. If the business has a challenge where technology is the answer, then you can trust Matrix IT to find the best solution and implement it.
We are privileged to operate as advisors to management boards, directors and project steering groups as well as solicitors’ in-house IT teams, ensuring that the IT function is always focused on supporting the business objectives.
Some of the services that we provide which are particularly applicable to and popular with law firms are:
- Remote system monitoring
- 24/7 helpdesk support
- Fault diagnosis and resolution
- Disaster recovery planning
- Cloud support
We also support our clients to achieve and retain industry-specific accreditations such as Lexcel or Cyber Essentials Plus. Lexcel is a legal practice quality mark for client care, compliance and practice management, introduced and managed by the Law Society of England and Wales.
Attaining the Lexcel standard can help our law firm clients to differentiate themselves from competitors, by demonstrating the quality of their services.
By becoming accredited, solicitors practices can benefit from:
- Managing risk more effectively
- Improved client retention
- Reduced complaints
- Increased client satisfaction
- Consistency of services
Contact Matrix IT for more information
If you are a solicitor looking for IT support services to meet the needs of your practice speak to the Matrix IT team today on 01329 888 444 or click here to message us. Whatever technological challenges your firm is facing, we can help you to meet them head on. Alternatively, please click here to find out more about our managed IT services.