The IT Support Guide To Remote Working

Remote working has become the norm across the UK over the last eighteen months as businesses adapt to the challenges of and restrictions caused by the Covid-19 pandemic. Most office based businesses continue to have at least some staff members working from home, with many organisations making the switch to full time remote working. If your business is implementing new working from home strategies, or you just want to make sure you are providing your teams with the right advice and support from an IT perspective, we’ve prepared this IT support guide to remote working. 

1.Encourage and Enable Excellent Communication  

When you have teams working from home, the hardest thing is keeping everyone in the loop, so it’s important to create and maintain effective communication. Email alone is not enough to stay in touch with your teams and enable them to collaborate with one another so consider making video calls and virtual hangouts a regular occurrence.  

Cloud based video conferencing services such as Zoom, Google Meet and Microsoft Teams have seen a huge uptake over the last eighteen months as businesses found new ways to work together virtually. Video conferencing gives participants the opportunity to feed off virtual cues and body language that would otherwise be lost on a phone call. This can lead to a richer experience and reduce any feelings of isolation that remote workers might experience. 

How We Can Help: 

By implementing Microsoft 365, the cloud based productivity suite that can facilitate your work emails, file storage and much more, you can also take advantage of full access to Microsoft Teams. This enables you to have longer meeting times and create a hub for teamwork to connect people. Find out more about Microsoft 365 Business Standard and how we can implement this for your business. 

2.Provide Easy Access To Information 

Remote workers may feel ostracised from the office environment, particularly if they can’t access information that is readily available within the workplace. In order to ensure they can continue to do their jobs efficiently and therefore to support your organisation’s productivity, it is important to make sure data is available virtually. If you haven’t already made the switch, then now is the time to get your files into the cloud to enable easy access from remote workers. 

Moving to the cloud can have many benefits including: 

  • Great scalability – as your business grows cloud services can be easily scaled up 
  • Up to date – Enjoy access to the latest data, systems and applications 
  • Peace of Mind – easier to back up and restore data 
  • Great storage capacity 
  • Easy to collaborate – teams can login and access data remotely 

How We Can Help: 

If you need to migrate your business to a cloud environment, Matrix IT can help. Our experienced team can help you move your applications from traditional data centres to modern cloud providers and platforms. Click here to learn more about our cloud migration services.

3.Keep Your Teams And Your Data Safe

Possibly the most challenging element of managing a remote workforce is cyber security. When people work from home they access your business network from their own devices or using their own internet connection, which poses a whole host of risks to your security. Cyber attacks have been on the rise since the Covid-19 pandemic fuelled a massive surge in home working, so it pays to keep yourself up to date with the latest threats and vulnerabilities. In doing so, and through the guidance of your IT support company you can ensure that remote workers use password managers and multi factor authentication, that you keep software and systems up to date and delete old accounts and that you and your teams are aware of phishing emails. 

How We Can Help: 

It might be a challenging time for you but it’s what we IT support experts thrive on! Over the last eighteen months we’ve helped lots of businesses of all sizes to protect their staff and data when working remotely. Through the implementation of cloud solutions, security audits, and offering Cyber Essentials certification, we can help you to secure your business data no matter where your teams are working. 

We’ve also written a host of IT support blogs recently to help businesses understand the latest cyber risks and improve remote working practices. If you’ve got time, check out our blog for the latest advice on dark web monitoring, 2 Factor Authentication, preventing a phishing attack, keeping your endpoints secure, and protecting your business data online.

4.Create And Maintain Data Protection Policies

If you don’t have an up to date data protection policy for your company, now is the time to draft one, particularly with remote workers in mind. As with anyone who works in your physical premises, those working remotely need to pay the same heed to protecting business data. This might include enforcing the use of secure passwords, encouraging shredding of any confidential documents that are no longer needed and ensuring client data is not compromised. 

How We Can Help 

If you need help planning how your IT is going to support your overall business goals in the months and years ahead, then you might like to take advantage of our IT Strategy service. This can help you to envisage your goals and plan how you are going to achieve them. This might include creating a new data protection policy or migrating your business to the cloud. Whatever your requirements, we can provide the IT support you need particularly as you continue with remote or hybrid working. 

If you have found our IT support guide to remote working helpful and you’d like to find out more about how we can help your business operate securely and efficiently with a dispersed workforce please get in touch on 01329 888 444. We offer IT support in Hampshire and the surrounding areas to businesses large and small, and provide hassle free solutions that are there when you need them.