Project Engineer

The Project Engineer is responsible for the successful delivery of projects within financial and time budgets and to customer satisfaction.

Primary Responsibilities:

  • Plan and execute projects to completion
  • Troubleshoot problems that come up during projects
  • Develop individual project plans complete with budgetary information and resource needs
  • Coordinate with vendors and suppliers as needed

Positions Reporting Into This One:

  • None

Key Tasks

  • Scoping and executing delivery of projects
  • Manage own daily schedule ensuring PSA calendar accurate and up to date
  • Technical pre-sales consultancy for Technical Director and others
  • Backup escalation point for support issues raised and service desk support
  • Backup Onsite reactive support
  • Customer onboarding
  • Process creation and documentation
  • Manage own daily schedule by working through service board and prioritising tickets
  • Ensure service or project issues are resolved or escalated within agreed SLAs
  • Support a wide variety of customer-specific line-of-business applications
  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Microsoft, VMware and Citrix
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, 365 and Azure
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN and Remote Desktop Services
  • Technical services and support of VoIP telephony solutions
  • Support of any other software, service, tool, or hardware relating to a customer’s IT requirements
  • Hardware fault diagnosis and repair
  • Mentor and support Engineers
  • Out of hours 24/7 remote support on a rota basis
  • Weekend onsite support (8am-6pm)
  • Enter time and expenses on PSA system

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, you must be competent in performing your daily tasks self-managed. Below are the prerequisites we require to be able to fulfil this role.

Key Outputs

  • Meeting SLA’s, KPI’s, and profitability targets
  • Customer satisfaction

Key Skills Required

  • Good analytical/problem solving skills
  • Documentation and reporting skills
  • Good organisational and planning skills
  • Outstanding customer care, active listening, and communication skills
  • Good numerical and literacy skills and good levels of computer literacy
  • Ability to work in fast-moving environment, multi-task and adapt to changes quickly
  • In-depth knowledge of the service catalogue and how It relates to customer’s needs
  • Team player
  • Can do attitude
  • Self-starter
  • Time management
  • Business awareness
  • Confidentiality
  • A full UK driving license will be essential for this role

Key Experience Required

  • Strong understanding and technical background in an MSP in a 2nd/3rd Line role
  • Good understanding of system migration, network switching and reconfiguration.
  • Proven methodology in fault finding and troubleshooting techniques
  • Familiar with all Microsoft technologies – Office 365, Windows 7-10, Server 2008-2016, AD, Exchange, Hyper V
  • Experience with VoIP telephony, both hosted and on premise

Additional Requirements

  • Be an effective member of the team, recognising, respecting, and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and the organisation
  • Improve customer service perception and satisfaction

Education & Training Requirements

  • Level 3 IT Diploma or CompTIA A+ or equivalent
  • Professional IT Certifications – MCP, MCSA, Vendor led qualifications
  • GCSE Level 4 or above in Maths and English Language

Desirable Qualifications

  • ITIL Foundation

Personal Skills

  • Can do attitude
  • Self-starter, its not a job, it’s a career
  • Outstanding communications skills, the kind client love and want to call to speak to you
  • Friendly, polite and secretly geeky
  • To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
  • Go the extra mile when needed – part of the team and extra hours if it gets the job done
  • Ability to work in a fast-moving environment, multi-task and adapt to changes quickly
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Service awareness of all client’s key IT services for which support is being provided
Job Category: Project Manager
Job Type: Full Time
Job Location: Fareham

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