Staff Spotlight

Staff Spotlight

This months bio is our Helpdesk member Sam. Sam is one of the newest members to the team and has joined us as a Level 1 Helpdesk Apprentice. We’re sure you’ll hear him buzzing on the phone soon if you haven’t already!

What is your name, age, place of birth, job role and length of service at Matrix IT?

Sam Searle, 19, I was born in Portsmouth and I’m a Level 1 Helpdesk apprentice. I started at Matrix in July 2019

  1. If you could do one thing in life what would that be?

If I could do one thing, I would like to be able to help those in need

  1. What are your hobbies and passions?

I have a passion for music, sports and messing around with new tech

  1. How would you describe yourself?

I would describe myself as a creative, independent and honest person

  1. Do you have any pets and children?

I do not have any pets nor do I have any children

  1. What is your favourite possession?

My favourite possession is my first PC that I ever built. I still use and upgrade that desktop PC to this day

  1. What is your favourite quote?

“The best preparation for tomorrow is doing your best today.” ― H. Jackson Brown Jr

  1. What motivates or inspires you?

I am motivated and inspired by the people around me from what they have been able to achieve

  1. What are your goals for the future?

My goals for the near future is to be able to move out and live in a house of my own and to see what happens from there

  1. What do you love most about your job?

I love being able to work within an environment with outstanding people and to be able to learn something new every day

  1. Describe your biggest achievement to date

My biggest achievement so far is that I played semi-professional gaming for a team called Mouse Sports for roughly 2 months

  1. Who is your idol, mentor or someone that inspires you?

The people who inspire me are my parents and friends as they have been able to help my personality grow over the years

  1. Why Matrix?

I would not ask for a different place of work. I get to work with passionate people who have the same interests as me and a place of work which can offer a chance of progression

 

 

 

Guys and Girls get the Gold Goodies

Guys and Girls get the Gold Goodies

What does Matrix do after getting Gold? – We celebrate as a team. To thank everyone at Matrix, we had a little celebration and why not?

We think it was well deserved!

On behalf of Matrix and all of the directors, we would like to thank every member of the team for their continual hard work in supporting our clients and helping the business achieve our Microsoft Certified Gold Partnership.

We hope you enjoyed the celebrations and gold goods!

 

Hampshire-based Matrix achieves Microsoft Gold Partner status

Hampshire-based Matrix achieves Microsoft Gold Partner status

Hard work, dedication and having a great team around you are the key principles to gaining Gold.  This week we are therefore proud to announce that the South Coast’s favourite IT company based in Fareham are now a Microsoft Certified Gold Partner.

Microsoft Gold Partner

What does it mean to be Gold-Certified?
It means as a company Matrix have agreed to collaborate and work closely with Microsoft, have undertaken rigorous training for staff to prove we have the depth of knowledge and ensure our solutions fit with the Microsoft product stack.

What does this mean for our clients and potential clients in an around Hampshire?
Everybody we work with will benefit from accredited, qualified staff who have access to the best level of support within Microsoft for escalating issues.  New products and changes that affect businesses are available to Gold partners.  This ensures that, as a business, we have the tools to migrate clients systems into new technology stacks.  For example using Microsoft Teams and how this will change our communications within business.

‘We feel that obtaining the highest certification Microsoft offer shows our commitment to building competent, best practice solutions and ensuring that we research and adopt emerging technologies that will empower our clients’ Gareth McQuaid – New Business Director.

If you are interested in speaking with a Gold Member, then let us know and we will arrange a 30 min session to explore how our new Gold Microsoft Partnership status can enable you and your Hampshire business to succeed.

Microsoft Gold Partner

Staff Spotlight

Staff Spotlight

This month’s Bio is Kev Penny, our Technical Director.

  1. What is your name, age, place of birth, job role and length of service at Matrix IT?

Kev Penny, 39, Winchester, Technical Director, 12 years.

  1. If you could do one thing in life what would that be?

Eradicate hatred – I really do think that the world would be so much better if we could all get along despite our differences.

  1. What are your hobbies and passions?

I love all of the arts, but music is what makes me tick (despite not being able to play a single note of any instrument) – I don’t limit myself to specific genres, the only requirement is that the music is excellent. I’m also a lifelong Pompey fan and have more recently become a fan of the New York Giants NFL team.

  1. How would you describe yourself?

The man with the best shoes at Matrix IT.

  1. Do you have any pets and children?

Two children – Sophie (7), and Teddy (3).

Two pets – Timmy (a tortoise, ~ 60 years), and JoJo (a hamster, ~ 1 month).

  1. What is your favourite possession?

My music collection.

  1. What is your favourite quote?

‘Nothing sounds quite like an 808’ – Michael “Mike D” Diamond, Adam “MCA” Yauch (RIP), and Adam “Ad-Rock” Horovitz – aka Beastie Boys.

  1. What motivates or inspires you?

My family, and my desire to keep learning.

  1. What are your goals for the future?

To raise my children to be the best they can be, and, once they’ve flown the nest, to travel the world as much as possible.

  1. What do you love most about your job?

In this job, every day really is a school day, and I wouldn’t have it any other way.

  1. Describe your biggest achievement to date

Marrying my first love, and working my way up from the bottom rung to become a director at Matrix. Oh, and I’m pretty proud of the 5000m swimming badge I got as a kid.

  1. Who is your idol, mentor or someone that inspires you?

King Buzzo and Dale Crover of The Melvins – they’ve been successful enough to make a steady income from doing what they love for over 30 years whilst keeping a low enough profile to avoid the pitfalls of fame, and they’ve never stopped changing their sound.

  1. Why Matrix?

Matrix took a chance on me with limited experience 12 years ago and instantly made me feel like I belonged, they’ve been an integral part of me becoming the person I am today as much as I’ve been a part of the successful company we’ve become – hopefully I can play my part in making our staff feel the same way.

Server Virtualisation

Server Virtualisation

What is a virtual server?

The virtualisation of servers is forever increasing in the business industry. Virtual servers are servers that do not require you to have multiple physical hardware servers to operate your business. You do, however, need a host server to accommodate your virtual servers. The amount of virtual servers you can have is dependent on the size, speed and processors of your host.

Here are just a few reasons why we recommend virtual servers.

  • Decrease space usage within the office
  • Reduced capex outlay on hardware
  • Reduce power usage
  • Easily upgradable for future requirements

Here at Matrix we regularly assist our customers in the procurement and set up of physical and virtual servers. Furthermore, we continue in our support through our monitoring system management and Cyber Security services.

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Southampton and across the Hampshire region. To find out on how we can comply with your server virtualisation needs, please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

Staff Spotlight

Staff Spotlight

This month’s Bio is on our newest member of the team, Ryan. Ryan is our Senior Solutions Engineer.

  • What is your name, age, place of birth, job role and length of service at Matrix IT?

I’m Ryan Osman, 27, born and raised in the Southampton area. I’ve been a technician now for around 7 years and am new to Matrix at only 4 months on the job.

  • If you could do one thing in life what would that be?

Probably go into space and walk on the moon. You never know! Also, cure world poverty.

  • What are your hobbies and passions?

Keen Brazilian Jiu-jitsu enthusiast! I Enjoy Carp fishing when the weather’s right. Take to the woodland or old warehouses for Airsoft a few times a year. I Love downtime with the kids and family at the weekend/evening and learning new things. I’d be a lost cause without music (anything goes here, except stuff along lines of Slipknot or The Proms. Mainly indie rock and drum and bass), self-development (Tony Robbins is my idea of Jesus).

  • How would you describe yourself?

A weird mix of being predominantly introvert with sporadic extrovert streaks. Easy going, hardworking, a little bit weird? But hey who isn’t?! Beard rocking (albeit ginger). Generally submissive to the daily issues and low-key stuff but will surprise people when I fiercely oppose a view/action as it is not in my core values. Skip the small talk, talk to me about the purpose of life. The tendency to retreat into my elastic waistband PJ’s and binge watch TV series for annual leave after a hectic period.

  • Do you have any pets and children?

I do, 😊 two beautiful girls – Maisy and Maggie aged 7 and 5.

  • What is your favourite item or thing to do?

Probably Brazilian Jiu-Jitsu (BJJ). Nothing like trying to submit someone or prevent yourself from being submitted after a stressful day!

  • What is your favourite quote?

“ Live as if you were to die tomorrow. Learn as if you were to live forever” – Mahatma Gandhi

  • What motivates you?

The idea of achieving a goal for either gain for the better of the people around me or to better myself in the process.

  • What are your goals for the future?

The daily goal is to approach each day with a smile. I aim to get a blue belt in BJJ within a year. Buy a house within 5 years and start my own MSP within the next 7.

  • What do you love most about your job?

Projects all the way. The service desk is great too and it’s the bread and butter of the business. However, building a solution, planning the rollout and implementing it with efficiency and minimal client impact is what I enjoy the most. This goes hand in hand with building great relationships with our clients to the point you’re more work colleagues/friends opposed to business/client. That’s the joy of working with lots of SMB sector businesses, there’s a real personal touch to the work we do.

  • Describe your biggest achievement to date

Does surviving parenthood so far count? I jest, it’s a piece of cake….In all seriousness, I’d probably have to put down the achievement of signing up for Ultra MMA, completing the training and raising nearly £300 for Cancer Research in the process (as a team we raised over £7000). This entailed no previous experience of cage fighting, 8 weeks of training before a fight in front of 400 people in a Cage. Hands down the hardest, most painful, exhilarating and inspiring achievement so far.

  • Who is your idol, mentor or someone that inspires you?

Tony Robbins in terms of a public figure. However, one of our Directors, Gareth McQuaid, has been a key figure in my personal development over the last few years and I have a lot thank him for on that front.

  • Why Matrix?

Matrix gets it right with the mix of personal touch, professional effective support and building the best solutions for a client’s needs. After working for a corporate level IT firm,  I really missed how the SMB market worked and Matrix is the leaders for this sector. It just made sense to be with Matrix as this is the feel of business to client engagement I love.

 

 

How to know when you need IT support

How to know when you need IT support

 

When is the right time to seek IT support?

If you’re a small business with a few users or a large company with multiple systems, you may need external support. IT support is about keeping up with capacity so that when you benefit your business, your business can benefit you. Support ranges from help desk resolutions, installation projects, on-site maintenance and support agreements.

 

It’s time to consider IT support when:

  • Technical issues start affecting productivity
  • Staff do not have technical knowledge and struggle to resolve issues
  • Your internal IT can’t span to other technical needs (many businesses have internal & external IT support)
  • You are planning on expanding your business
  • Important documents and information needs reliable security
  • You want to experiment with different technologies

 

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Southampton and across the Hampshire region. To find out on how we can support your technical needs, please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

 

Staff Spotlight

Staff Spotlight

This month’s Bio is on our newly qualified engineer Ben. He has just completed his Technical Engineering apprenticeship here with us and has stayed on as a Support Engineer!

  •  What is your name, age, place of birth, job role and length of service at Matrix IT

My name is Ben, I’m 19 and I was born in Portsmouth. I started at Matrix as an apprentice in 2017 and am now a Firstline Support Engineer

  • If you could do one thing in life what would that be?

Put an end to homelessness because nobody should feel that they have no other option but to sleep on the streets

  •  What are your hobbies and passions?

I have a passion for cars, electronic music and of course all things tech!

  • 4How would you describe yourself?

I’d describe myself as hard working, loyal and optimistic. People say that I have a good sense of humour

  •  Do you have any pets and children?

I have a pet Spoodle called Trixie. She’s a Springer Spaniel, Poodle cross and loves to dash around the house

  • What is your favourite possession?

My first laptop I got when I was 9 years old, it still works to this day!

  •  What is your favourite quote?

“You just need to be accepted for who you are and be proud of who you are and that is what I’m trying to do.” ~ Lewis Hamilton

  •  What motivates or inspires you?

My family, friends, and faith

  •  What are your goals for the future?

To fulfil my potential professionally, enjoy a happy family life, and make a difference in the world

  •  What do you love most about your job?

I love being part of a happy team, every day is different, and delivering solutions for our customers

  •  Describe your biggest achievement to date

I have just achieved a distinction from my apprenticeship at Matrix and have learnt a huge amount from it

  •  Who is your idol, mentor or someone that inspires you?

I’m very blessed to have strong role models in all areas of my life

  •  Why Matrix?

I’ve found Matrix to be an inspiring place to work and I can’t imagine being anywhere else. Highly productive and enjoy working with my colleagues

 

Staff Spotlight

Staff Spotlight

This month’s staff bio is Gareth. Gareth is our Business Development Director here at Matrix. We hope you enjoy learning more.

  1. What is your name, age, place of birth, job role and length of service at Matrix IT?

Gareth McQuaid, 46, Keighley, Business Development Director, 9 months.

  1. If you could do one thing in life what would that be?

Rid the world of negative people.

  1. What are your hobbies and passions?

Cycling, sport, car restoration, self-development and furniture making.

  1. How would you describe yourself?

Different every day.

  1. Do you have any pets and children?

Two pets; a dog, Pip and a cat, Coco.

Two boys called Archie (22) and Ethan (20).

  1. What is your favourite possession?

A pocket knife my dad bought me when I was 10, oh and my Milgauss.

  1. What is your favourite quote?

‘Whether or not one can live with one’s passions, whether or not one can accept their law, which is to burn the heart they simultaneously exalt, that is the whole question’. ~ Albert Camus.

  1. What motivates or inspires you?

My family, TED talks and Mrs Robinson my French teacher from 32 years ago.

  1. What are your goals for the future?

Three things; to retire financially at 55, to maintain a strong family bond and to experience as much as I can before my last breath.

  1. What do you love most about your job?

The challenge, and the team.

  1. Describe your biggest achievement to date

Making my mum proud of all of my crazy expeditions and getting my 1st Dan, which was bloody hard work.

  1. Who is your idol, mentor or someone that inspires you?

Alan Sugar, Richard Branson and Edmund Hillary

  1. Why Matrix?

I like daily interaction. Being part of something that evolves and changes rather than a cog the system.  Plus its great working for the South Coast’s favourite IT company!

 

 

Why does your business need IT Support?

Why does your business need IT Support?

Why does your business need IT support? Depending on your company and its requirements, there are multiple ways that an outsourced IT department can help you. Whether you have 5 PCs and office phones or a whole server room and many users, this could benefit the quality of your network.

Services could include:

  • Emergency helpdesk support
  • Onsite maintenance visits
  • Hardware installation
  • Cybersecurity testing and upkeep
  • Systems, monitoring and patching
  • Office move assistance
  • Fully managed IT services
  • IT strategy planning

Having an IT support agreement can give you peace of mind that you can minimise technical faults and be able to resolve issues quickly.

It is standard for the majority of business employees to not have technical experience; IT Support works to educate employees as well as support them with any internal issues.

Are you planning on expanding your business? Employing more staff and extending your network? When planning your future business goals, IT Support is an important thing to consider.

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out on how we can support your IT network, please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com