On-site Engineers

As part of our IT customer support, our engineers may be full or part time. They will provide immediacy of on-site support as well as a complete helpdesk service.

We fully appreciate that each client is unique and so this allocation is tailor-made for your business on a needs-based service.

IT Support responsibilities

Their responsibilities include:

  • Progress and resolve technical faults and changes put through to the technical team within a timely manner
  • Complement the realm of line support, troubleshooting and implementing fixes
  • Proactively monitor and resolve critical alerts
  • Provide holiday, sickness and absence cover across the sites, where agreed.

Contact Matrix IT about on-site engineers

We work with businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. Matrix IT in Hampshire provides on-site engineers to support your office and ensure technical, friendly help. Please contact one of our team members for more information:

Support Business IT Support
Communications Leased Lines, Broadband
Cloud Services Support & Migration
VoIP Business Telephony