Apple announce fault in MacBook Pro hard drive

Apple announce fault in MacBook Pro hard drive

Do you have a potentially faulty MacBook Pro hard drive?

Apple have announced that some MacBook Pro owners are losing data due to hardware failure.  Any 128GB/256GB, non-touch bar, 13-inch MacBook Pro purchased between June 2017 and June 2018 are susceptible to this problem.

To prevent data loss Matrix has compiled three easy steps:

MacBook Pro Hard Drive Fault

1. Check on the Apple web site to see if your MacBook needs repairing.  Your serial number can be found in the top left corner of your menu bar and go to ‘About this mac’.  Once you have the serial number click here and check –

2. BEFORE YOU REPAIR, ensure that you have a backup of your Mac (

3. Arrange for Apple to repair (free) and then upon receipt of your fixed MacBook Pro you will need to restore your system from the backup (


If you need assistance establishing whether your device is at risk – or advice on backing up or restoring your data please contact a member of the Matrix team on 01329 888444 or email

Staying Safe on IPhone

Staying Safe on IPhone

IPhones are currently the safest smartphone on the planet and Apple are notoriously known to be hard to hack. However, there are still a few tips you can follow to make sure it stays that way and you stay free of hackers on your handset.

Update your IPhone – Updating your IPhone software consistently is the best way to avoid any hackers. Apple frequently release new software that patches any chance of being hacked and being exploited, so make use of this!

Appropriate Passcode – Although it can be frustrating to constantly put in a long passcode, it reduces the chances of your phone being hacked. Nowadays there is quick unlock with features such as Touch ID and Face ID so the chances of putting your passcode in all the time anyway are very slim.

Two Factor Authorisation (TFA) – Most people have configured two factor authorisation automatically. If this isn’t the case, TFA sends a code through to any trusted device when you are trying to log in to an unknown device. This could be when you buy a new phone and login with your apple ID for example. It makes sure you can’t log in from anywhere.

Be careful on public WiFi networks – Free WiFi networks are always handy if you are out and about, but they are also ideal for hackers. When using public WiFi make sure not to access anything personal, such as a banking app. This is exactly what criminals are looking for.

For more information on how to stay safe on your IPhone, please contact us via email at or phone at 01329 888444.

Macs and Viruses – Are Macs Immune?

Macs and Viruses – Are Macs Immune?

Macs are notoriously known for being virus-free and are immune from hackers. It is one of Apple’s main unique selling points and the firm tend to have the reputation of being ‘un-hackable’. However, as previous years and current times have shown, this is certainly untrue.

In comparison to other PC’s – Macs are certainly more secure. There is no denying that. However, IT firm Malwarebytes stated that they saw “more mac malware in 2017 than in any previous year”. This would suggest that Mac malware is on the rise and is likely to rise again in the future. But why all of a sudden?

Cyber criminals are finding new innovative ways to hack potential victims and their computers, and are starting to shift their focus to Mac users as they are becoming increasingly more popular and easier for malware to target. More and more mac users are being hacked as time progresses, so be careful of fraudulent scams as they may just be able to hack your mac!

For more information on macs and potential viruses for Apple products, please contact us via email at or phone at 01329 888444.