What is Go Integrator?

What is Go Integrator?

An integration software connecting VoIP/phone systems to CRM business systems. This software has tools which make quick and easy business calls.

Such tools are:
• PC application showing caller ID with incoming call and address book
• Call presence through BLF
• ‘Tapi’ tool for quick click number dialling
• Activity logging

Go integrator is better used on PC’s and can benefit your phone and PC systems integration.

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out on how we can help your system integration please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com

Case study: Server Failure

Case study: Server Failure

Case study: Server Failure
Location: Waterlooville, Hampshire
Company size: 15-20 users
Company sector: Utility Supplier

Executive Summary:
Suffering a server failure due to a power outage, our client suffered registry corruption of their server resulting in no access to their CRM, data and email.
Being on our managed support contract ensured that we were aware of both the issue, created a crisis management plan and had a backup plan in place.

Resolution:
• Migrated users to Office 365 email removing all future on-premise mail issues and enabling 99.99% uptime for email services
• Provision of new hardware platform giving a stable and robust environment for future growth
• Provide new virtualised server solution enabling a faster restore plan
• Update of CRM software

At Matrix, we act as your ‘outsourced IT department’, providing help to businesses in Portsmouth, Fareham, Southampton and across the Hampshire region. To find out on how we can help your Business Servers please contact a member of our team on 01329 888444 or email moreinfo@mtxit.com.