The IT Support Guide To Remote Working

The IT Support Guide To Remote Working

Remote working has become the norm across the UK over the last eighteen months as businesses adapt to the challenges of and restrictions caused by the Covid-19 pandemic. Most office based businesses continue to have at least some staff members working from home, with many organisations making the switch to full time remote working. If your business is implementing new working from home strategies, or you just want to make sure you are providing your teams with the right advice and support from an IT perspective, we’ve prepared this IT support guide to remote working. 

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5 Key Benefits Of Outsourcing IT Support

5 Key Benefits Of Outsourcing IT Support

As a business owner you will often face the dilemma of whether to outsource the services you need, or employ people to cover the key skills needed in-house. Sometimes, it makes sense to have your own internal departments and teams, but when it comes to requirements such as IT, it can often be beneficial to outsource, particularly if you don’t have the space or budget to hire people in-house. Though we could go on forever, there are 5 key reasons why we think your business could benefit from outsourcing IT support: 

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Staff Spotlight

Staff Spotlight

This months bio is our Helpdesk member Joseph. One of our latest editions, that joined us this year. We hope you enjoy learning a bit more about our front guy!

  • What is your name, age, place of birth, job role and length of service at Matrix IT?

Joe Nicol, 24, Pompey born and raised! I’m a Second-line Support Engineer and joined Matrix in March this year.

  • If you could do one thing in life what would that be?

Bring people together.

  • What are your hobbies and passions?

I’m a bit of a guitar enthusiast, I’ve played since I was 9-10 and still like to practice every day. Yes, my neighbours do love me! I enjoy anything outdoorsy I can do with the pooch – hike, camp, cycle etc. but I enjoy nothing more than socialising with my loved ones.

  • How would you describe yourself?

Conscientious, philosophical & driven.

  • Do you have any pets and children?

I have an incredibly sassy 7-year-old Siberian Husky called Luna, she’s my world.

  • What is your favourite possession?

My guitar.

  • What is your favourite quote?

“Compare yourself to who you were yesterday, not to who someone else is today” – Dr Jordan Peterson

  • What motivates or inspires you?

Family, friends & vision.

  • What are your goals for the future?

I want to do as much as possible whilst I can; I’d like to visit as many countries and experience as many cultures as possible. I also have plans to start a new band in the next year or two, or at least play with others more frequently.

  • What do you love most about your job?

There are lots of things I love about my job – the constant learning and self-development, the challenges and rewards of overcoming them, my extremely witty and amusing colleagues. But If I had to choose what I loved the most… the answer is a resolute and unwavering “Bill’s Burgers”.

  • Describe your biggest achievement to date

I toured mainland Europe for two weeks with an old band when I was 19. My stage-fright at the time was abysmal and I was close to dropping out and giving up days before leaving. It taught me that tackling my fears and anxieties head-on is the best and only way to grow!

  • Who is your idol, mentor or someone that inspires you?

My Dad – when I was young, he worked as a Postman in the morning, studied during the day and delivered Pizzas at nights to support 5 children and put himself through Uni. He’s now comfortably retired and a constant source of motivation when things get rough.

  • Why Matrix?

I like to believe that things happen for a reason and the opportunity to join Matrix came at the perfect time. It was a big move for me, but everyone was so welcoming and encouraging I’ve not once looked back. It’s great being part of such a close-knit team who all work well together and help each other out. I also really enjoy getting to know our lovely clients and being able to help wherever possible. I’m excited to continue growing with Matrix and look forward to what the future has to offer.